WE ARE USUALLY ASKED ABOUT

What is a ’Private Transfer?

A private transfer is where we transport you as an individual passenger without the need to share a car with anyone else. Once you arrive at the airport you won`t need to wait for other passengers. The driver will be waiting for you with a name board clearly displaying your name and then transport you to the address you have specified. Any additional services are shown in the confirmation document given to you when ordering the service.

How far in advance must I reserve my transfer?

We cordially recommend you to book at least 48 hours in advance to ensure that we have enough time to process your request properly; however we are generally able to process last minute requests up to 3 hours before expected pick-up.

What services are free?

We do not charge for transporting luggage, child car seats are included in the amount you paid, and we do not charge extra night time charges like most taxi services.

Who will wait for me and where at the airport/railway station?

If you have booked a Private Transfer, the driver will wait for you at the airport or railway station with the name board showing your name in the Arrivals Hall if an airport, or, at the head of the platform if a rail terminal. If you are unable to find the driver, please wait at the information desk/office.

Where will you wait for me at my hotel/apartment/home?

If you are going to the airport from a hotel, please wait at reception (lobby). If being collected from an apartment or your home, please wait outside by your main door. The driver will look for you there.

What happens if my flight is delayed?

We always confirm the flight/train arrival times. The driver will wait for all flights and train journeys that are delayed and your transfer is provided without any additional charges.

What happens if I miss my flight or my flight is cancelled?

You must inform us of the next flight departure and its arrival time by using the telephone number provided on the confirmation form. Or use our contact form to inform your next flight/train details. or cancel your booking.

What happens if I’ve lost my luggage? How long will the driver wait for me?

If you discover that your luggage has gone missing, you should inform us as soon as possible by using the phone number shown on the confirmation letter and that you have arrived at the airport and still require the transfer. If you have booked a Private Transfer from the airport, the driver will wait up to a maximum of 1 hour after the flight arrival time. If it is a Private Transfer from a railway station, the waiting time is 15 minutes after the arrival time of the train. Our phone number +33 +33 677 121 370.

What type of vehicles (cars) are used for the transfer?

All our transfers involve the use of cars or minibuses, according to the type of transfer required. All vehicles are air-conditioned.

How much luggage can I take with me? Are there any restrictions on luggage (weight)?

Each passenger can take all his luggage without any weight limit.  -please notified to us in advance when making your reservation how many luggage you have and if you have any Extra-large luggage. – It will be included in the price (transfer fee).

Can I carry bicycle, ski equipment?

These and similar items are not classed as normal sized luggage. A payment of an extra fee is required, the amount depending on your ultimate destination when using the transfer service. You should notify us at the time when you make your reservation.

Is it allowed to use the transfer service for animals?

Live animals can travel – for a payment of an extra fee – providing they are carried in suitable carrying equipment, which is kept in good and secure condition, and that you have the necessary documents (e.g. a pet passport). . Please notify us at the time you make your reservation. Guide dogs are transported free of charge.

I am disabled. Can I travel with a wheelchair?

A wheelchair can be transported if you have booked a Private Transfer. If you need a wheelchair for mobility, the chair will be carried free of charge.

I need help to carry my luggage. Can I ask for further assistance from the driver?oggle title

This service is included in the price (transfer fee). The driver will carry your luggage from the Arrival Hall to the transfer vehicle (car) and from the car to the hotel entrance upon arrival, and from the car to the Departure Hall entrance upon departure

How do i know that my reservation has been CONFIRMED?

After you have successfully filled out all of your information on our website, you will receive an automated email with all of your details and another confirmation email from our staff.

I travel with children. Can they travel free of charge? Do you provide child-seats? Can I have child-seat?

Unfortunately, the transfer of children is not free of charge. Children – irrespective of their age – count as one adult (person). In the case of Private Transfers however, a child seat is provided free of charge. A child`s age must be notified in advance when you make your reservation.

– You are strongly advised to note the need for child seats during the reservation process and to give the age of each child in the comments box on the same page.

TWhere can I pay? Can I pay by credit card?

If you have decided to pay cash on the day when booking your transfer, you can only pay by cash directly to your driver before the transfer takes place. Also you can pay by credit card. (**during the reservation process please inform   it in the comments box on the same page.)  All you need to do is to hand your reservation confirmation to the driver before the transfer takes place.

How can I pay?

If you are paying for your transfer on the day itself, you can pay either in the local currency of the country in which you are visiting or in France. If the payment is made in Euro, change will normally be given back to you in the local currency.

Can I cancel my booking? Is it free of charge?

Cancellations can be made up to 24 hours before the arrival time, it will be free of charge.

At what time will I be picked up on return transfer? How will I know what the pickup time is?

You must notify us of the pickup time at the hotel/apartment when booking a return transfer. The driver will arrive at the hotel/apartment at the given time.

What are the rules about wearing seat belts?

In France a seat belt is compulsory, passengers must wear them if asked to do so by the driver.

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